FAQ-高栗

Regarding your order

Q: Can I change the order after placing it?

A: We can accommodate changes if made before shipment preparation. Please inquire as soon as possible.

Q: I haven't received the order confirmation email.

A: Please check the spam folder. If it still doesn't arrive, please contact us.

Regarding delivery

Q: Can I order frozen and room-temperature products at the same time?

A: Yes, it's possible, but depending on the delivery method, it may be shipped via a different carrier.

Q: When will the goods be shipped?

A: Typically, your order will be shipped within 2 to 4 business days after confirmation.

Q: Can I specify the delivery date and time?

A: Yes, you can specify the delivery date and time when placing your order.

Regarding payment

Q: Please let me know the available payment methods.

A: You can use credit cards or bank transfers (limited to businesses).

Q: When will the payment confirmation be reflected?

A: Credit card payments are processed instantly, while other payment methods may take 1 to 2 business days.

Regarding the product

Q: Do you use any additives?

A: We value the original flavor of chestnuts and produce them without using any additives as much as possible.

Q: Please tell me how to store the goods.

A: Keep frozen products in the freezer and consume them promptly after thawing.

Q: What is the shelf life?

A: It varies by product, so please check the individual product pages.