Home User Guide

User Guide

Regarding your order

To those who are seeing this for the first time

The process of shopping

Regarding payment

Regarding the payment method

Returns and Exchanges

Regarding delivery

Regarding the feeding

Delivery company and delivery method

Regarding promotion

Regarding the points

Regarding your order

To those who are seeing this for the first time

Our shop offers high-quality products that allow you to fully enjoy the charm of carefully selected chestnuts, including roasted chestnuts, sweet chestnuts, and chestnut confectioneries. To ensure that even first-time customers can shop with confidence and ease, we provide clear guidance on the entire process—from member registration and ordering to delivery.
Additionally, if you are unsure about which products to choose, our expert staff will gladly assist you with detailed information on the characteristics of chestnuts and recommended ways to enjoy them. We invite you to savor the encounter with our premium chestnut products, crafted to highlight the seasonal flavors and natural sweetness of chestnuts to the fullest.

The process of shopping

After adding the products to your cart, please enter your order information and payment method to confirm your order.
After the order is completed, you can review the details via an automatically delivered email.
Once the shipping preparations are complete, we will ship the product.

Regarding payment

Regarding the payment method

Our online shop offers multiple payment methods so that you can enjoy shopping with peace of mind. During the checkout process, please select your preferred payment option.
Available payment methods:
Credit Card Payment (Visa/Mastercard/JCB, etc.)
Bank Transfer (for Corporate Members only)
Please note that fees and usage conditions may vary depending on the payment method. For more details, please refer to the information page for each payment option.

Returns and Exchanges

We do not accept returns or exchanges based on customer preferences, except in cases where the product is defective or damaged.
If you encounter any issues, please contact us promptly after receiving the product.

Regarding delivery

Regarding the feeding

Shipping fees vary depending on the delivery region and shipping method.
The exact shipping cost will be automatically calculated on the order checkout page.

Delivery company and delivery method

Products are delivered using the optimal shipping method according to their content, such as frozen or room temperature items.
We do not accept requests for specific shipping carriers, but we always strive for reliable and secure delivery.

Regarding promotion

Regarding the points

After registering as a member, you will earn points based on your purchase amount each time you shop.
Accumulated points can be used for future purchases.

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